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All in one Policy

All in one Policy

General all in one policy this covers all the basic policies, all in one place ensuring quick and easy reading of each policy. 

All in one Policy

Policy 1

1. General Service Policy

 

1. General Service Policy

DRHSSUK Support Services, operated by Mr Daniel R Hall, provides structured invoicing support, payment tracking, overdue invoice management, document distribution, and invoice administrative assistance to individuals, sole traders, small businesses, organisations, and charities across the UK. All services are delivered remotely unless otherwise agreed in writing.

This policy ensures clarity, transparency, and a positive working relationship between DRHSSUK Support Services and all clients.

Before any work begins, clients receive a clear outline of the service requested. This may include task descriptions, expected outcomes, timeframes, pricing, and any relevant limitations.

Work begins only once both parties confirm agreement verbally or in writing. This ensures expectations are aligned and the scope of work is fully understood.

Clients are responsible for providing accurate, complete, and timely information required to complete the invoicing cycle. This includes customer details, invoice data, payment information, and any materials necessary for the service.

DRHSSUK Support Services and MR Daniel Hall cannot be held responsible for delays or errors caused by missing information, unclear instructions, or late responses.

If additional work is required outside the original scope — such as extra invoice batches, additional distribution tasks, or administrative duties — this will be discussed before proceeding. Additional work may incur extra charges, agreed in advance.

DRHSSUK Support Services and MR Daniel Hall reserves the right to decline work that falls outside service capability, involves inappropriate or unlawful content, or presents a conflict of interest.

Professional boundaries are maintained at all times. DRHSSUK Support Services and MR Daniel Hall provides a supportive, reliable, and respectful service and expects the same in return. Abusive, discriminatory, or inappropriate behaviour may result in termination of services and further action if necessary.

Policy 2

2. Refunds & Cancellations Policy

DRHSSUK Support Services operates on a 6‑month or 12‑month working contract, depending on the client’s chosen agreement. These contracts outline the invoicing cycle, payment schedule, service expectations, and responsibilities of both parties.

Refunds

Due to the nature of invoicing and invoicing administrative work — which is completed on a scheduled, ongoing basis — refunds cannot be issued for work already completed.

Refunds are not available for:

  • Completed invoicing cycles

  • Payment tracking already carried out

  • Overdue reminders already sent

  • Document distribution already prepared or dispatched

  • Administrative tasks already completed

  • Delays caused by incorrect or incomplete information supplied by the client

If a client provides inaccurate or incomplete data that results in errors, DRHSSUK Support Services or Mr Daniel Hall cannot be held responsible.

In exceptional circumstances, goodwill adjustments may be considered at the discretion of DRHSSUK Support Services, and Mr Daniel Hall but these are not guaranteed.

Cancellations

Cancellation Before Work Begins

If a client cancels before the contract start date, no charges apply.

Cancellation During an Active Contract

If a client cancels during a 6‑ or 12‑month contract:

  • All completed work up to the cancellation date will be invoiced

  • A cancellation fee may apply if stated in the contract

  • Any scheduled invoicing cycles already prepared will be charged

  • Work stops only once written confirmation of cancellation is received

  • Next months work is halted

Pausing Work

Clients may request to pause their service. If paused for more than 30 days without communication, DRHSSUK Support Services and MR Daniel Hall may:

  • Close the contract

  • Invoice for all completed work

  • Apply any relevant administrative closure fees (if outlined in the agreement)

Contractual Obligations

A 6‑ or 12‑month contract is legally binding. Early termination does not remove the client’s responsibility to pay for:

  • Work already completed

  • Minimum‑term charges stated in the contract

  • Any outstanding invoices

DRHSSUK Support Services and MR Daniel Hall may terminate a contract if the client breaches terms, fails to provide required information, or engages in inappropriate behaviour.

All in one Policy

Policy 3

3. Privacy & Data Handling Policy

DRHSSUK Support Services and Mr Daniel Hall are committed to protecting client privacy and handling all information with confidentiality and care. This policy outlines how client data is collected, used, stored, and protected.

Use of Client Information

Any personal data, business information, financial details, or materials shared for invoicing purposes will be used solely to complete the agreed services, including:

  • Generating invoices

  • Tracking payments

  • Managing overdue reminders

  • Preparing documents for distribution

  • Maintaining accurate records

Information is never sold, shared, or distributed to third parties unless legally required or necessary to fulfil the agreed administrative service (e.g., postal or courier services) postal delivery of invoices are only applied when a client signs up to add on services also.

Only the minimum information required to complete a task is ever shared.

Data Storage & Security

All digital files are stored securely using password‑protected systems and secure devices.

Sensitive information such as customer details, payment information, invoice data, or login details (if provided) is handled with strict confidentiality and accessed only when required for the service.

Clients may request deletion of their files at any time. DRHSSUK Support Services and MR Daniel Hall will comply within a reasonable timeframe unless legal or accounting obligations require temporary retention.

Client Responsibility

Clients are encouraged to avoid sending unnecessary personal information. Any data shared voluntarily is assumed to be provided with consent for use in the invoicing or administrative process.

DRHSSUK Support Services and MR Daniel Hall will never request sensitive information unless essential for completing the agreed service.

Communication & Record‑Keeping

Communication between DRHSSUK Support Services and clients may be stored for:

  • Reference

  • Quality assurance

  • Record‑keeping

  • Contract compliance

This may include emails, messages, invoice files, payment logs, and project notes. These records ensure continuity, accuracy, and clarity throughout the working relationship.

Data Breaches & Security Concerns

If a data breach or security concern is identified, DRHSSUK Support Services and MR Daniel Hall will:

  • Investigate immediately

  • Secure the system

  • Notify affected clients where appropriate

  • Follow UK GDPR and Data Protection Act 2018 guidance

Legal Compliance

DRHSSUK Support Services and MR Daniel Hall aims to comply with:

  • UK GDPR

  • Data Protection Act 2018

All data is handled in accordance with these regulations.

Policy 4

Payment Policy (Invoicing & Administrative Support)

DRHSSUK Support Services and MR Daniel Hall operates on a structured 6‑month or 12‑month service contract. This policy outlines how payments are made for all invoicing, payment tracking, overdue management, distribution, and invoice administrative support services.

Payment Schedule Options

Clients may choose one of the following payment schedules:

  • Weekly Payments – invoiced each week for the agreed weekly service rate

  • Monthly Payments – invoiced once per month for the total of that month’s weekly service rate

Both options cover the same service. The client simply selects the payment frequency that best suits their cashflow and business needs.

How Payments Work

  • Payments must be made according to the chosen schedule (weekly or monthly).

  • Invoices are issued electronically and include clear details of the work period covered.

  • Payments must be made by the due date stated on the invoice.

  • Services may be paused if payments fall behind.

Accepted Payment Methods

Clients may pay for their contract using any of the following methods:

  • Invoice Payment (via the payment link provided on each invoice)

  • Internet Banking / Online Bank Transfer

  • Direct Deposit into Mr Daniel Hall’s Bank Account

  • Cheque Payment made payable to Mr Daniel Hall and deposited into the business account

  • Service Payment Button located at the top of the DRHSSUK Support Services home page

  • Telephone Payment (processed securely over the phone)

All payment methods are processed securely, and receipts are issued upon request.

Contract Duration & Payment Responsibility

All clients enter into a 6‑month or 12‑month contract, which outlines:

  • The weekly or fortnightly service rate

  • The chosen payment frequency (weekly or monthly)

  • The invoicing cycle

  • The responsibilities of both parties

Changing payment frequency during the contract may be possible but must be agreed in writing.

Non‑Payment

If payment is not received:

  • Work may be paused

  • Overdue reminders will be issued

  • The contract may be terminated if non‑payment continues

  • Completed work up to the termination point will still be invoiced

Transparency

All pricing is clear, fixed, and agreed before work begins. There are no hidden fees. Any additional charges (if applicable) will always be discussed and agreed in advance.

All in one Policy

Policy 5

5. Delivery & Turnaround Policy

 

Turnaround times vary depending on the service or product. Estimated timeframes will be provided at the start of the project. DRHSSUK Support Services and Mr Daniel Hall will always aim to meet agreed deadlines but cannot be held responsible for delays caused by missing information, late approvals, supplier issues or courier disruptions.

DRHSSUK Support Services and Mr Daniel Hall will provide added extra services known as add ons to allow for overall of work to be carried out in a statement or report like style document. 

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Digital work will be delivered electronically via email or agreed platforms. Clients must ensure they provide correct contact details and login details.

Policy 6

6. Privacy & Data Handling Policy


DRHSSUK Support Services and MR Daniel Hall founder of DRHSSUK Support Services complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in the handling, storage and processing of personal data.

Any personal or business data, business information or files shared for project purposes will be used solely to complete the agreed work. Information is never sold or shared with third parties except where necessary for print production or when legally required. Only the minimum information needed for a supplier to fulfil an order will be shared.

All digital files are stored securely using password‑protected systems. Clients may request deletion of their files at any time. Communication between DRHSSUK Support Services and Mr Daniel Hall and clients may be stored for reference, quality assurance and record‑keeping.

If a data breach or security concern is identified, DRHSSUK Support Services and Mr Daniel Hall will take immediate steps to investigate, secure the system and notify affected clients where appropriate.

Policy 7

7. Website Terms of Use
 

By accessing the DRHSSUK Support Services website, visitors agree to use the site responsibly and lawfully. All content on the website, including text, graphics, branding and downloadable materials, is the property of DRHSSUK Support Services and Mr Daniel Hall unless otherwise stated. Visitors may not copy, reproduce or distribute website content without permission.

The website may contain links to third‑party resources. DRHSSUK Support Services and Mr Daniel Hall is not responsible for the accuracy or content of external sites. Visitors must not use the website to submit harmful, abusive or unlawful content. This may result in suspension, or in more serious breaches legal action civil or criminal.

Information on the website is provided for general guidance and may be updated at any time. This website has an anti theft protection that prevents right clicking on content on this website this avoids theft of content. Please respect this feature.

All in one Policy

Policy 8

8. Cookie Notice

 

DRHSSUK Support Services and the website may use cookies or similar technologies to improve user experience, analyse performance or support basic functionality. Visitors can choose to accept or decline cookies through their browser settings.

Any analytics tools used to collect anonymous information such as page views, device type and general browsing behaviour. No personally identifiable information is collected through cookies unless explicitly provided by the visitor.

Policy 9

9. Complaints & Resolution Policy


DRHSSUK Support Services and Mr Daniel Hall is committed to providing a professional and positive experience. If a client is unhappy with any aspect of the service they are encouraged to raise the issue as soon as possible so it can be addressed promptly.

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Complaints should be submitted in writing or typed out with clear details of the concern.

 

DRHSSUK Support Services and Mr Daniel Hall will review the issue, respond within a reasonable timeframe and work with the client to find a fair resolution.  DRHSSUK Support Services and Mr Daniel Hall may request photographs or evidence to support the claim.

All in one Policy

Policy 10

10. Seasonal Discount Policy

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During the month of December a £10 Seasonal Discount will be applied for work carried out in the month of December. For all clients signed up to 6 or 12 months legal working contract agreements with DRHSSUK Support Services.

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