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General Service Policy

General Service Policy to ensure all potential clients and customers understand the policy before placing orders, making payments, and before any services is carried out. The general service policy is for all parties to understand the working relationship. 

1. General Service Policy (Fully Expanded – Invoicing & Administrative Support)

DRHSSUK Support Services and MR Daniel Hall Founder provides structured invoicing support, payment tracking, overdue invoice management, document distribution, and general invoice and payment reminder administrative assistance to individuals, sole traders, small businesses, organisations, and charities across the UK. All services are delivered remotely unless a different arrangement is agreed in writing.

The purpose of this policy is to ensure clarity, transparency, and a positive working relationship between DRHSSUK Support Services and MR Daniel Hall and all clients and clients clients.

Before any work begins, clients will receive a clear outline of the invoicing or invoice administrative service being requested. This may include a description of tasks, expected outcomes, estimated timeframes, pricing, and any relevant limitations.

Work will only commence once both parties have confirmed agreement in writing. This ensures that expectations are aligned and that both sides understand the scope of the work.

Clients are responsible for providing accurate, complete, and timely information required to complete the invoicing cycle this information data is usually required to be sent the night before work is to be carried out the deadline is 6am on the day the work is due to be carried out. This includes customer details, invoice data, payment information, distribution requirements, and any other materials necessary for the work. DRHSSUK Support Services and Mr Daniel Hall will assist with this and provide advice.

DRHSSUK Support Services and MR Daniel Hall founder cannot be held responsible for delays or errors caused by missing information, unclear instructions, or late responses.

If a project requires additional work outside the original scope — such as extra invoice batches, additional distribution tasks, or invoice administrative duties not previously agreed — this will be discussed with the client before proceeding. 

Additional work may incur extra charges, which will be agreed in advance. DRHSSUK Support Services rand MR Daniel Hall reserves the right to decline work that falls outside service capability, involves inappropriate or unlawful content, or presents a conflict of interest.

Professional boundaries are maintained at all times. DRHSSUK Support Services aims to provide a supportive, reliable, and respectful service, and expects the same in return. Abusive, discriminatory, or inappropriate behaviour will not be tolerated and may result in termination of services and further action if the breach is serious enough. Upon agreeing to the service all clients are placed on their chosen preferred contracts also known as legal working contract agreements this is either a 6 or 12 months contract agreement. Work will be carried out for that time period after this time period a renewal of the contract agreement can be made or you can place yourself onto a 12 months longer term contract agreement. 

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