Refunds & Cancellations Policy (Fully Expanded – Invoicing & Administrative Support)

This policy explains how refunds, cancellations, and contract changes are handled for all invoicing and invoice administrative support services provided by DRHSSUK Support Services.

DRHSSUK Support Services operates on a 6‑month or 12‑month working contract, depending on the client’s chosen agreement. These contracts outline the invoicing cycle, payment schedule, service expectations, and the responsibilities of both parties.

Refunds

Due to the nature of invoicing and invoicing administrative work — which is carried out on a scheduled, ongoing basis — refunds cannot be issued for work already completed. Once a weekly or fortnightly invoicing cycle has been processed, logged, or prepared, the work is considered delivered.

Refunds are not available for:

• Completed invoicing cycles

• Payment tracking already carried out

• Overdue reminders already sent

• Document distribution already prepared or dispatched

• Administrative tasks already completed

• Delays caused by missing or incorrect information supplied by the client

If a client provides inaccurate or incomplete data that results in errors, DRHSSUK Support Services or MR Daniel Hall founder cannot be held responsible.

In exceptional circumstances, goodwill adjustments may be considered at the discretion of DRHSSUK Support Services, and Mr Daniel Hall but these are not guaranteed.

Cancellations

Clients may request to cancel their contract; however, the following conditions apply:

1. Cancellation Before Work Begins

If a client cancels before the contract start date, no charges will apply.

2. Cancellation During an Active Contract

If a client chooses to cancel during a 6‑ or 12‑month contract:

• All completed work up to the cancellation date will be invoiced.

• A cancellation fee may apply if stated in the contract.

• Any scheduled invoicing cycles already prepared will be charged.

• Work will stop only once written confirmation of cancellation is received.

• The following months work will be halted.

3. Pausing Work

Clients may request to pause their service. If paused for more than 30 days without communication, DRHSSUK Support Services and MR Daniel Hall reserves the right to:

• Close the contract

• Invoice for all completed work

• Apply any relevant administrative closure fees (if outlined in the agreement)

4. Contractual Obligations

A 6‑ or 12‑month contract is a legally binding agreement. Early termination does not remove the client’s responsibility to pay for:

• Work already completed

• Any minimum‑term charges stated in the contract

• Any outstanding invoices

Service Limitations

DRHSSUK Support Services and MR Daniel Hall reserves the right to decline or terminate work if:

• The client provides abusive, discriminatory, or inappropriate communication

• The work requested falls outside service capability

• The client repeatedly fails to provide required information

• The client breaches contract terms